Senior Customer Services Administrator

Location: 

Paris, FR

Category:  Administration and Customer Services

Job Title: Senior Customer Services Administrator

Full-time / Permanent

Location: Paris

Institution: Cambridge Assessment English (Global Network)

 

What it is about:

Reporting to the Senior Customer Services Manager, the Senior Customer Services Administrator will be responsible for the effective and prompt management of an exam distribution network of about 115 centres. The post holder will actively support growth in candidature and revenue by promptly and effectively dealing with all clerical work related to the day-to-day management of specific parts of the distribution network, and by playing an active role in the deployment of our Customer First strategy, leading to greater customer satisfaction and loyalty.

 

What you will be doing:

  • Playing an active role in the deployment of our Customer First strategy in Europe and North Africa, in close collaboration with the Regional Operations Head, the Senior Customer Services Manager and wider regional teams
  • Providing full front-line support to about 115 Cambridge Assessment English exam centres in Balkans States, Benelux, France, Moldova, North Africa and Romania
  • Seeing to the compliance of our quality assurance procedures in the delivery of exams by our authorized centres to ensure all Cambridge Assessment English standards are met
  • Offering a high level of support to all our customers in these countries and use existing channels of communication to increase and maintain customer satisfaction and loyalty and a stakeholder community.

 

What we are looking for:

  1. Bachelor’s degree in consumer, business or management studies
  2. Certified CEFR C2 level in French and English
  3. Command of Romanian or another European language is highly desirable
  4. A genuine commitment to facilitate the customer journey
  5. Patience, politeness, tact and diplomacy
  6. Good working knowledge of MS Office products
  7. Excellent skills in/of
    • written and oral communication
    • organisation, planning and multitasking
    • information management
    • analysis, summarization and critical thinking

 

 

 

Who we are:

Cambridge English Language Assessment (www.cambridgeenglish.org) is a division of Cambridge Assessment (www.cambridgeassessment.org.uk), a not-for-profit department of University of Cambridge. We develop and produce the most valuable range of qualifications for learners and teachers of English in the world. Over 5 million people in 130 countries take our exams every year. Around the world over 20,000 universities, employers, government ministries and other organisations rely on our exams and qualifications as proof of English language ability. 


To find out more about this role please view the job description or to apply, please upload your covering letter and CV in both languages French and English.

 

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 27/01/2019 and interviews will be held on week commencing 4 Feb.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

 

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER


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