Operations Support Manager


Cambridge, GB

Category:  Business Systems and Projects

Job Title:  Operations Support Manager 

Contract: Fixed Term, Full Time

Salary: £27,690 to £33,500

Location: The Triangle Building, Cambridge, CB2 8EA (currently working remotely) 


What it’s about 

These are exciting times for Cambridge English Assessment as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever increasing demand for our services, we are seeking to appoint an experienced, enthusiastic and dynamic Operations Support Manager, who will thrive in this changing environment and is motivated by delivering excellent customer service. 


What you’ll be doing 

This role encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities: 


  • Confidently facilitating workshops attended by colleagues across CEQ Delivery and ensuring inclusive engagement from all participants  
  • Establishing and subsequently maintaining constructive working relationships with colleagues within CEQ Delivery and across the organisation 
  • Thinking creatively and logically to revaluate established processes and support CEQ Delivery managers in driving forward business change 
  • Working collaboratively with colleagues to interrogate processes, questioning how and why we do things and challenging whether they can be improved to support a growing market 
  • Using your strong prioritisation and organisational skills to ensure you and your colleagues deliver process changes in a timely manner 
  • Producing informative, clear, and concise guidance tools which can be used to train and support colleagues in their engagement with continual process evaluation and improvement 



What we’re looking for 

The successful candidate should have experience of working collaboratively in a busy office environment, writing meaning documentation, and working under pressure to demanding deadlines.  Ideally you will also have experience of working on large projects and systems development. For further skills required please see essential and desirable criteria below. 




  • Educated to GCSE level with a Grade C or higher in English and Maths (or equivalent), or have relevant business experience 



  • Educated to A level (or equivalent) 

  • Project management qualification (Prince 2, APM Project Fundamentals, Lean Six Sigma, etc.) 




  • A high standard of spoken and written English 

  • A logical approach, with good problem-solving skills 

  • A high attention to detail 

  • An ability to work effectively under pressure 

  • Good customer service and relationship management skills 

  • Good written and verbal communication skills  

  • Good organisational, prioritising and planning skills 

  • Intermediate knowledge of Microsoft Office products (Outlook, Word, Excel, and Teams) 



  • Good working knowledge of Microsoft Office products (Visio) 




  • Managing change and the challenges it brings  

  • Identifying and the implementation of process improvements 

  • Experience of working with multiple processes and systems  

  • Experience of working in a complex and busy office environment 



  • Experience of working with SAP 

  • Knowledge of Cambridge Assessment English’s product range 

  • Knowledge of Cambridge Assessment English’s business aims and objectives 




  • To work collaboratively with colleagues (based in Cambridge or overseas) 

  • Work effectively under pressure 

  • Ability to work flexibly and adapt quickly to change 

  • Prioritise own workload effectively and meet challenging deadlines 

  • Ability to take responsibility for assigned tasks and work semi-autonomously 

  • Ability to willing and constructively question established ways of working  


Who we are 

Cambridge Assessment English is a part of Cambridge Assessment, a department of the University of Cambridge. We are the global leader in English language assessment. We help people learn English and prove their skills to the world. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers. 



In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work: 


  • Generous contributory pension 

  • 28 days annual leave, plus bank holidays 

  • Annual performance related bonus and increases (discretionary) 

  • Enhanced maternity/paternity pay and childcare voucher scheme 

  • Employee discount and cash back scheme at 2,500 retailers 

  • Cycle scheme 

  • Season Ticket Loan 

  • Subsidised staff restaurants 

  • Support for professional qualifications 

  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms. 


Work / life balance is important to us here at Cambridge Assessment, and we offer all our colleagues a range of flexible working options, according to the needs the business and the employee. So please let us know of any flexible working requirements when applying and we can see how we can support you. 


We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 27/06/2021 and interviews will be held on from 6/7/21.


If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


The University of Cambridge will be bringing together its publishing and assessment operations to create a single organisation from 1 August 2021. Cambridge University Press and Cambridge Assessment publish and create world-leading content and examinations that are used across more than 170 countries.


The move is in response to a growing desire from learners, teachers and researchers to engage with Cambridge in a joined up digital way, and the demand for innovative products that combine expertise in learning and assessment. The new organisation will have the capabilities to provide world leading assessment, learning and academic research offerings globally, under the Cambridge brand and backed by first class teaching and research departments.


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