Senior Application Manager

Location:  Cambridge, GB
Category:  IT

Senior Application Manager
Full time, Permanent 
Location: Cambridge

Salary: £46,600 - £62,900

 

Are you an experienced Senior Applications Manager who is able to own and lead on all activities associated to the application or suite applications?

As a Senior Application Manager your focus will be delivering releases for key business applications and IT Service related projects which help to shape Cambridge Assessments applications.

You will work closely with stakeholders at all levels, using your skills and experience to help influence key decision makers.

As a Senior Application Manager you will be responsible for establishing and leading enterprise-wide, cross functional strategic and operational initiatives including launching national and international key services to release exam results for millions of candidates, large-scale operational improvements, major application improvements and infrastructure upgrades and deployments.

This role will be aligned to our Centre of Excellence teams and therefore demonstrable experience of managing application releases and projects in an agile context with teams based onshore and offshore will be an advantage.

Responsibilities of the role will include: 

Working relationships with BTS Service SMT and Senior business representatives on a regular basis.

  • Will be involved in shaping the application management processes and methodologies
  • Has a full understanding of how their application or suite of applications fit into the overall business service and identifying potential improvements to help increase the stability or value of the service
  • Close working relationship with the Service Delivery Managers in order to help proactively shape the service plan for their applications or suite of applications
  • To be responsible for the stability and functional delivery of an application or suite of applications within BTS Service
  • To be the first contact point for the application or suite of applications assigned and be able to provide a detailed level service information as requested
  • Key contact for any additional work against the application/suite of applications coming from projects or other applications dependencies
  • Management of the application or suite of applications through every stage of its lifecycle
  • Proactive management of incident investigation and resolution, by being involved in war rooms, Major incidents, Problem record resolutions etc. to either prevent or resolve a major incident within their application or suite of applications
  •  Manage and oversee the delivery of the backlog items for their application or suite of applications, with involvement of prioritisation with the relevant Business Units and provide recommendations of the inclusions for each release
  • Work with the application owner to define the scope of each release ensuring there is the correct balance of new functionality vs stability enhancements
  • Responsible for planning and road mapping of an application or suite of applications defining the deliverables, resource requirements and work plan for the required application releases,
  • Manage the development and delivery using both agile and/or waterfall frameworks as required
  • Work closely with business stakeholders and partners to develop effective working relationships
  • To ensure every lifecycle stage within a release meets the quality standards agreed within the Technology department and the Business Units.
  • Matrix management of the aligned resources for each release, ensuring all resources are fully engaged
  • Keep abreast of market trends and emerging business and technological opportunities and providing updates and impact assessments of these areas.

     

The successful candidate

The successful candidate will have a proactive attitude with the ability to provide the best service possible; they will strive for the best outcomes and will take ownership of their application or suite of applications.

The successful candidate will be team focused and confident. They will have excellent time management skills and will be able to prioritise workload efficiently ensuring deadlines are hit, the successful candidate will thrive in challenging environments.

We are looking for someone who is able to build and maintain trust amongst stakeholders at all levels, this trust is vital when making effective decisions or recommendations based on information provided.

The successful candidate will need:

  • A proven track record of successful release implementation in an application development environment.  With previous experience in managing an application or suite of applications
  • Previous experience in transitioning applications into operations.
  • Experience in software development and usability design.
  • Experience of the full application life cycle, with a working knowledge of each of the relevant stages is essential.
  • Working knowledge of planning tools and delivery methodologies such as MS Project, Prince 2, Jira as well as agile frameworks best practices.
  • The Senior Application Manager must hold a relevant degree with at least 5 years’ experience in a similar role or must have at least 10 years equivalent practical experience
  • Proven experience in effective risk & issue management
  • The ability to convey technical information to a non-technical audience reaching the desired outcome/understanding for both

 

Who we are 

Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation. 

 

The department at Cambridge Assessment is leading the way in partnering the business in strategic development of business applications. This is an exciting time – it is imperative that the work we do is 100% reliable and secure and our teams always strive to achieve the best, and deliver more! We use commercial software packages and also write applications in-house, we design solutions for our customers, we are enquiring, driven and always ready for a challenge. This is not just an IT department within a business, this is an integral and pivotal part of the business upon which every strand of the business and our customers rely. 

Benefits


In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

 

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays 
  • Annual performance related bonus and increases (discretionary) 
  • Enhanced maternity/paternity pay and childcare voucher scheme 
  • Childcare vouchers
  • Employee discount and cash back scheme at 2,500 retailers 
  • Cycle scheme 
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

Work/life balance is important to us here at Cambridge Assessment, and we offer colleagues a range of flexible working options which suit both the business and the employee.  Please let us know of flexible working requirements when applying and we can see how we can support you. 

The closing date for receipt of applications is 29/04/2018  and interviews will be held on w/c 7th May.

As a fair and equal employer, we want to make sure you have all the information you need about the job, so we always incorporate the job description into our ads. If you’re invited for interview, you’ll also receive that job description as a separate document.

In this spirit of transparency, if you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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