Operations Support Administrator


Cambridge, GB

Category:  Administration and Customer Services

Job title:  Operations Support Administrator

Contract: Full Time, Permanent
Salary:     £19,000 - £23,800

Location: Cambridge and Whittlesford

What it’s about


We have an exciting opportunity for a customer focused and flexible individual with excellent communication and administrative skills to join our friendly Operations Support Team. You will be responsible for contributing to the overall success of each examination cycle, supporting five Operations teams in critical tasks during busy periods. You will be learning and delivering end to end processes in each team, and helping to identify and monitor process improvement initiatives.

What you’ll be doing


You will move between the below teams on a rotating basis, spending between a week and four months with them at one time:

  • Exam Processing – tasks include helping with the administration of coursework; carrying out quality checks; liaising with schools about the return of marks; and data input.
  • ASP + Marking – tasks include working on the examiner helpdesk; managing communication about scripts; liaising with schools about the return of their scripts; organising examiner panels and meetings; and carrying out quality checks.
  • Compliance – tasks include arranging inspections; investigating suspected malpractice; and supporting the access arrangement and special consideration processes.
  • Results & Despatches – tasks include processing result enquiries; processing certificate requests; and supporting confidential and non-confidential despatch processes.
  • Test Production – tasks include proof reading question papers; arranging the production of modified papers; typesetting; and inputting product reference data.

In each task you are assigned to you will communicate regularly with both our internal and external customers. You will manage your time to ensure daily tasks are completed by agreed deadlines. You will follow procedures to ensure accuracy of your work and work with colleagues to improve quality controls. You will identify and act upon opportunities to improve quality and efficiency.

The majority of tasks are based in our new head office in Cambridge, but some are based at our distribution warehouse in Whittlesford. We provide transport between Cambridge to Whittlesford.

What we’re looking for from you

You will have:

  • A customer focused approach
  • Excellent written and verbal communication skills
  • The ability to learn new skills and processes easily and quickly
  • The ability to work effectively under pressure and to tight deadlines
  • Excellent attention to detail, and experience in administration
  • 5 GCSE at grade A-C, or equivalent, including Mathematics and English

You will be:

  • Flexible and willing to embrace regular changes in working practice and hours
  • A proficient user of Microsoft Office (Word, Excel, Outlook)
  • A team player; personable; proactive; enthusiastic; trustworthy; diplomatic; and pragmatic

Who we are

Cambridge Assessment International Education prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Our international qualifications are recognised by the world’s best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners’ potential.


In addition to a competitive salary, we offer a superb range of benefits:  

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays 
  • Annual performance related bonus and increases (discretionary) 
  • Childcare vouchers
  • Employee discount and cash back scheme at 2,500 retailers 
  • Cycle scheme 
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.


We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 20/01/2019 and interviews will be held on W/C 04/2/19.

As part of the selection process, you may be required to complete a short online video interview via our third part supplier, Sonru.


If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.



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