Operations Administrator

Location: 

Cambridge, GB

Category:  Administration and Customer Services

Job Title: Operations Administrator

Contract: 2 Full-Time, Permanent contracts and 1 Full-Time ,Fixed-Term contract until end July 2021.

Salary: £19,600 - £24,500

Location: Cambridge - The Triangle 

 

Who we are

 

Cambridge Assessment English is a part of Cambridge Assessment, a department of the University of Cambridge. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers.

 

What it’s about

 

An exciting opportunity has arisen within Cambridge Assessment English’s Examiner Management Team which is part of the Post-Exam Operations team. These are interesting times for Post-Exams Operations as we seek to modernise our systems and processes to meet the needs of a growing business. We are looking for three experienced, enthusiastic, dynamic and customer focused administrators who will thrive in this changing environment.

 

What you’ll be doing 

 

Your main tasks will include:

 

·         To take responsibility for the timely and accurate delivery of an agreed set of Operations processes to agreed procedures

·         To provide high-quality administrative services by using Microsoft Office and other internal systems

·         To liaise effectively with customers as required via telephone, email and face-to-face, providing excellent customer service both internally and externally

·         To work to agreed deadlines and provide reports on progress as required to senior management

·         To adhere to ISO 9001 Quality Standards, agreed Cambridge Assessment English policies and Service Level Agreements and to proactively identify improvements in processes

·         To establish and maintain effective liaison between own team and colleagues across the organisation

·         To take part in new developments and the delivery of new products and services as required

·         Other duties as defined by the line manager.

 

What we’re looking for

 

Ideal candidates will be educated to A-level (or an equivalent standard), will have administration experience in a busy office environment and have a good working knowledge of the Microsoft Office suite of products. Accuracy and attention to detail is essential in this role, as is experience of providing a high level of customer service. The ability to prioritise work effectively to achieve a number of tight deadlines is another essential attribute. The role will also require you to demonstrate good interpersonal skills, as well as the ability to work under pressure and without close supervision.

 

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

 

Essential

 

·         Educated to at least A-level standard with at least 5 GCSE’s or equivalent at Grade C and above including English and Maths

·         Good written and oral communication skills

·         Previous office experience in a busy office environment

·         Good working knowledge of Microsoft Office products

·         Experience of office administration/data processing

·         Experience of following a set of documented processes and procedures

·         Experience of providing a high level of customer service

·         Ability to prioritise workload effectively and meet deadlines

·         Accuracy and attention to detail

·         Ability to work under pressure

·         Flexibility

 

Desirable

 

·         Supervisory experience

·         Knowledge of the Cambridge Assessment English product range

 

Benefits

 

·         Generous contributory pension

·         28 days annual leave, plus bank holidays 

·         Annual performance related bonus and increases (discretionary) 

·         Enhanced maternity/paternity pay

·         Employee discount and cash back scheme at 2,500 retailers 

·         Cycle scheme 

·         Season Ticket Loan

·         Subsidised staff restaurants

·         Support for professional qualifications

·         Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

 

 

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 20/11/2019 and interviews will be held on 27/11/20119 and 28/11/2019.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

 

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER


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