Operations Administrator

Location: 

Cambridge, GB

Category:  Administration and Customer Services

Job Title: Operations Administrator

Contract: Full-time, Permanent

Salary: £19,600 - £24,500

 

What it’s about

The Operations division of Cambridge Assessment International Education ensures the timely and accurate delivery of exams globally. We have a vacancy within Operations for an administrator to work in a specialist team responsible for the processing and release of exam results to candidates and schools around the world, as well as a suite of services to candidates after they receive their exam results. These services work to tight deadlines and involve handling confidential candidate data.

 

Results Services (within the Results and Despatches department) is an interesting and key operations team, dedicated to their work and to each other. The team provides exam results to candidates and schools globally for three separate exam series each year as well as a range of bespoke results services to education ministry contracts, as well as governmental agencies such as UCAS, Ofqual etc. We also offer a suite of additional services, on application by candidates, including historical results and verifications. In this, the team communicates directly with candidates and schools, as well as liaising with internal stakeholders in Operations and Customer Services.

 

A vacancy has arisen for a well-organised, enthusiastic administrator to join the team. As the successful candidate, you will be working on our annual results schedule, ensuring results data is processed on time and accurately, and assisting the team leader with the sending of results to schools and candidates around the world for each exam series throughout the year. Additionally, you will be dealing with applications for historical results services, communicating directly with candidates and schools, and using your judgment to make decisions on the validity of applications, working with the support of a team leader and your colleagues. It is a friendly and supportive team environment to work in, with large amounts of collaboration and opportunities to develop your skills.

 

A key aspect of this role will be dealing with queries from and communications with external customers and organisations. Our customers include schools around the world, individual candidates, and other stakeholder organisations with whom we work. The successful candidate will likely have a background in administration, data processing, or customer services.

 

There are opportunities for progression for the right candidate, with each team member having personal and team performance goals to work to throughout the year.

  

Who we are looking for

 

Our new team member will:

  • Possess energy, drive and enthusiasm to play your role within a busy and close-knit team that takes its work seriously but don’t take themselves too seriously
  • Be trustworthy, pragmatic and personable
  • Display an aptitude to adapt to a varying workload and successfully meet deadlines
  • Be a quick learner
  • Display a proven track record in enthusiastically welcoming change
  • Be a confident written and verbal communicator
  • Have a proven track record or aptitude for administration and confidentiality
  • Have experience in a customer facing role
  • Be educated to a minimum of A Level, or equivalent.
     

Skills

  • Confident user of Microsoft Office (Excel, Word and Outlook)
  • Accurate and organised
  • Excellent administrative and organisational skills
  • Exceptional eye for detail
  • Confident decision making skills
  • Confident business communication skills
  • Excellent interpersonal skills
  • Ability to embrace change through logical thinking

  

Who we are 

Cambridge Assessment International Education prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Every year, nearly a million Cambridge learners prepare for their future with an education from Cambridge International. More than 10,000 schools are part of our Cambridge learning community, in 160 countries around the world. Our international qualifications are recognised by the world’s best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners’ potential. 

 

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

 

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays 
  • Annual performance related bonus and increases (discretionary) 
  • Enhanced maternity/paternity pay and childcare voucher scheme 
  • Childcare vouchers
  • Employee discount and cash back scheme at 2,500 retailers 
  • Cycle scheme 
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

 

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

 

The closing date for receipt of applications is 27 October 2019 and interviews will be held on 7 November 2019.

 

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

 

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER


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