Assessment Administrators - Content and Pretesting


Cambridge, GB

Category:  Administration and Customer Services

Job Title: Assessment Administrator (CEQ Content and Pretesting)

Contract: 1 x Permanent, 2 x Fixed Term contracts until 31 March 2023, 1 x Fixed Term contract until 1 October 2022

Salary: £20,360 - £23,500

Location: Cambridge



To actively support the work within Assessment in delivering efficient and effective examinations through exam paper and Pretesting administration, providing support to Assessment Managers and working as a team supporting other Assessment Administrators.




Exam paper Administration and Use of In-house systems, duties including:

  • Support the production of examination material through the Question Paper Production Process
  • Author exam content and construct exam papers using in-house systems
  • Make amendments to exam content following proofing and vetting stages
  • Generate reports for managers using in-house systems
  • Use of in-house item banking systems and online content authoring tools
  • Construct practice papers for partner organisations
  • Take responsibility for the timely and accurate delivery of an agreed set of Pretesting processes to agreed procedures
  • Liaise effectively with customers and external Examiners as required via telephone, email and face-to-face, providing excellent customer service both internally and externally
  • Support Assessment staff in carrying out User Acceptance Testing on in-house systems


Support Managers within Assessment, including:

  • Prepare material for examination meetings
  • Process expenses relating to meetings


Administration duties, including:

  • Organise payments for external Writers and Examiners
  • Deal with internal or external enquiries by post, phone, email or in person





At least Grade C English at GCSE level or equivalent




  • Time management and organisation
  • Ability to pick up new systems and processes
  • Ability to work under pressure and to meet deadlines
  • Proficient in Microsoft Word, in particular Excel
  • Good written and verbal communication skills
  • Good working knowledge of Microsoft Packages in particular Outlook



  • Ability to use own initiative to suggest improvements to systems or processes




  • Significant experience of working in a busy and complex office environment
  • Experience of working with complex systems
  • Experience of data processing
  • Experience of providing a high level of customer service



  • Experience of using relevant in-house systems
  • Experience of using basic design software to work on graphical input




  • Meticulous about confidentiality
  • High level of accuracy and attention to detail
  • Flexibility
  • Collaborative
  • Openness 



In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay and childcare voucher scheme
  • Childcare vouchers
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.


We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 22/06/2021 and interviews will be held on  w/c 28/06/2021.


If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


The University of Cambridge will be bringing together its publishing and assessment operations to create a single organisation from 1 August 2021. Cambridge University Press and Cambridge Assessment publish and create world-leading content and examinations that are used across more than 170 countries.


The move is in response to a growing desire from learners, teachers and researchers to engage with Cambridge in a joined up digital way, and the demand for innovative products that combine expertise in learning and assessment. The new organisation will have the capabilities to provide world leading assessment, learning and academic research offerings globally, under the Cambridge brand and backed by first class teaching and research departments.


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